Frequently Asked Questions
Click on any of the below questions to view the answer.
Order Status
Shipping
- How soon can I receive my order?
- How can I place a Rush Order?
- What shipping methods do you offer?
- Do you ship to my country?
- Will you pay customs fees or taxes incurred on my order from a location outside the USA?
- When will my order ship and what are my shipping charges?
- Why was my order was shipped with a different method than the one I chose at checkout?
- What are my payment choices?
- Do I have to pay sales tax?
- I have a question about charges on my account.
- I need a copy of my receipt/invoice.
- My order is being sent as a gift. Can you leave out the receipt?
- Do you accept Purchase Orders?
- When will my credit card be charged?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?
- How do I checkout online?
- What if I get stuck in the checkout process?
- Do you accept returns?
- Where are your products made?
- How many letters can I have added to my item?
- Can I have text engraved along the top edge of an ornament?
- Would you create items with my dance company's logo?
Gift Giving Tips
- My daughter is playing Clara this year and I’d like to get gifts for her and her cast-mates for the performance. Do you have any suggestions?
- I need to get gifts for the cast members of this year’s Nutcracker production - any suggestions?
- My daughter is having a Nutcracker Ballet Themed Birthday party this December… do you have anything that could make the party extra special?
- Can I get a catalog of your items?
- Can I get a few samples of your items before I place an order for our fundraiser?
- Which of your items are the most popular to sell at Nutcracker Performance Boutiques?
- What are your most popular ornament designs and colors?
- I'm looking for a few items for a silent auction our dance company is having as a fundraiser. What would you recommend?