We only accept returns if you are unsatisfied with the product due to either a manufacturing defect or an error in spelling. We will replace this item free of charge or accept the return for a full refund. We cannot accept returns for customized products or for orders placed in error. Please review the details of your order in your shopping cart, including any spelling of customized text, before finalizing your order.
We cannot accept returns of Handmade Tutus or Vita Vibe Barres.
If we have made an error in the spelling of your custom text, please contact us and we will send a corrected replacement immediately!
Note: a 10% restocking fee will be applied for returned items sent without prior notice.
Returned items should be sent to:BalletGiftShop.com
6577 S. Clarkson Street
Centennial, CO 80121
Please call us at (303) 794-3630 or email to inform us of the returned items prior to shipment. Thanks!
We are committed to protecting your privacy. We use the information we collect about you to process orders and to improve our ability to serve your needs.
During the checkout process, we ask for your name, address and contact information so we can send your order to you, and so we can contact you if we have a question about your order. We ask for credit card information (once transferred to a secure service) so we can fulfill your order. We do not have access to your card information to place additional charges for adding to your order (See these FAQs about ordering). We do NOT share any information with third parties, except in the case of contact or order information needed to fulfill your order. We do NOT share or sell e-mail addresses.
After you place an order on our site, you will receive an e-mail confirmation containing order details. You will also receive an email with tracking information for your package(s) once your order has shipped. Please be sure you have entered a valid email address with your order so that you will receive these notices.